Help Center
Find answers to your questions and get the support you need to make the most of our procurement platform.
Popular Topics
Getting Started
Learn the basics of using our procurement platform.
Account Setup
Configure your account and organization settings.
AI Features
Learn how to use our AI-powered procurement tools.
Troubleshooting
Common issues and how to resolve them.
Best Practices
Tips for getting the most out of the platform.
FAQ
Frequently asked questions and answers.
Troubleshooting
❌ AI Suggestions Not Appearing
Common Causes:
- Request description is too vague or brief
- Rate limit exceeded (100 suggestions/hour)
- Temporary AI service disruption
Solutions:
- Add more specific details about what you need
- Wait 1 hour if you've hit the rate limit
- Refresh the page and try again
🔒 Login Issues
Problem: "Invalid domain"
Your email domain isn't recognized.
Solution: Contact your admin to verify your organization's domain is registered.
Problem: "Access denied"
You don't have the required permissions.
Solution: Ask your admin to assign you the appropriate role.
📧 Notification Problems
Email notifications not arriving:
- Check your spam/junk folder
- Verify your email address is correct
- Update your notification preferences in settings
- Check if your organization has email restrictions
💾 File Uploads & Attachments
Where You Can Upload Files:
- Purchase Requests - Attach supporting documents when creating requests
- Organization Branding - Upload logos for your organization (images only)
- Bulk User Import - Upload CSV files to add multiple users (SuperAdmins only)
Request Attachments
Supported file types:
- 📄 PDF (.pdf)
- 📝 Word Documents (.doc, .docx)
- 🖼️ Images (.jpg, .jpeg, .png)
- 📋 Text Files (.txt)
Max size: 10MB per file
How to Upload Files
- 1. Create or edit a purchase request
- 2. Scroll to the "Attachments" section
- 3. Click to upload or drag and drop files
- 4. Review attached files before submitting
- 5. Files will be visible to approvers and reviewers
Common Issues & Solutions:
- ❌ File too large: Compress or split files over 10MB
- ❌ Unsupported format: Convert to PDF, DOC, JPG, PNG, or TXT
- ❌ Upload failed: Check your internet connection and try again
- ❌ File not appearing: Wait for upload to complete before submitting
📌 Important Notes:
- • Attach quotes, specifications, or justification documents to support your request
- • Files are stored securely and only visible to users in your organization
- • You can attach multiple files to a single request
- • Uploaded files cannot currently be edited after submission
Frequently Asked Questions
How do I get started with I Need This For Work?
Getting started is easy! Simply sign up with your organizational email. Our system will automatically detect your organization's domain and apply any existing branding. You can then invite team members and assign roles (Requester, Approver, Reviewer) from the Admin Dashboard.
Is I Need This For Work really free?
Yes! Our platform is free for organizations to use. We operate on an affiliate revenue model, earning small commissions from vendors when purchases are made through our integrated referral links. These commissions are paid by the vendors and do not affect your purchase price. This model allows us to provide a powerful procurement solution at no cost to your institution.
How does the AI-powered suggestion system work?
Our AI system analyzes your procurement requests and suggests cost-effective alternatives from various vendors. It considers factors like price, ratings, reviews, and vendor reputation to provide optimal recommendations. The AI also helps automate approval workflows by flagging potential budget overruns or policy non-compliance.
Can I customize the platform for my organization's specific needs?
Yes, our platform offers extensive customization options. You can upload your organization's logo, set brand colors, configure custom approval workflows, and define specific roles and permissions for your team members. We also offer white-label solutions for larger enterprises requiring deeper integration and branding.
How do file uploads work? What can I attach to my requests?
You can attach supporting documents to your purchase requests to provide additional context, specifications, quotes, or justification. Supported file types include PDF, Word documents (.doc, .docx), images (.jpg, .jpeg, .png), and text files (.txt), with a maximum size of 10MB per file. When creating a request, simply click the upload area in the "Attachments" section or drag and drop your files. All attached files are securely stored and visible to approvers and reviewers in your organization to help them make informed decisions about your request.
Need More Help?
Our support team is here to help you succeed with the platform.